Yes. You can work with as many 3PLs as you’d like, within ShipHero you can set your rules as to which 3PL you want to ship which items. Orders can be split across multiple 3PLs and you can build complex routing rules.
How can I switch from one 3PL to another?
New integration? Not needed. As long as you signed up with the original 3PL through the Marketplace you don’t even have to update data, orders or your rules as all that lives in your account, not the 3PLs. No migration of any kind is needed.
Physically moving product? That’s not needed either. Here’s how you switch:
When you reorder from your vendors, you have your vendors ship those new products to your new 3PL. You set the rules in ShipHero to deplete the stock from your original 3PL and then fulfill orders out of your new 3PL when the stock isn’t available at your original 3PL. Eventually, your old 3PL has little or no stock and your new 3PL is fulfilling all your orders.
You’ve migrated! No downtime, no shipping all your products from one warehouse to another, and a ton less stress or opportunities for bad things to happen.
Who are the companies leaving reviews, how can I trust them?
Each review is verified as coming from brands that are currently or were previously customers of the 3PL they’re reviewing.
What software do the 3PLs use? Can I login to see and manage my orders?
All the 3PLs uses the same software, which is ShipHero. You will get your own account with multiple logins for the members of your team along with the ability to see and manage orders, set rules, create purchase orders, view order status, view inventory status and a ton more. You do not pay ShipHero for the account.
Who do I talk to when I have a question or need support?
You will chat with your 3PL directly via their supported methods such as email and phone.
Can I speak to someone at ShipHero?
Absolutely. Please use the chat widget to reach out, or send us an email to firstname.lastname@example.org and a member of our team will respond as soon as we can.